This article concerns those users who use a desktop email client such as Outlook Express, Thunderbird, Outlook or Windows Live Mail. In other words, where emails are stored on the computer and not accessed via a webpage.
Every now and then, when you open your email client, you may get a message telling you that your email cannot be downloaded because your username or password is incorrect.
If you've had no problem downloading your email in the past, then this standard message is going to be very misleading. The best advice is NOT to panic and NOT to change any details.
If you can still access the internet through your web browser, then the fault is very likely to lay with your Internet Service Provider (ISP). All ISP's have problems now and again, and these are usually speedily fixed. You should give your ISP at least 12 hours to fix the problem.
Check the Service Status on the ISP's website to confirm any problems they might be experiencing. You could even access your email through the online webmail facility (you will need your username and password to login).
If the user loses patience and starts to change usernames and passwords, these will be remembered by the email client and when the ISP comes back online, the username and password really will be WRONG!
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